Start a Return

Easy Return Process at Perfume Headquarters

We strive to make your shopping experience with us satisfying and hassle-free. If you need to return a product, we're here to help. Please follow the steps below to start your return process in accordance with our return policy.

Steps to Initiate Your Return:

Use Our Chat Box:
- To begin your return, please use the chat box feature on our website. You can find the chat box icon at the bottom right corner of our homepage.
- Our chat support team is available to assist you through the process and answer any questions you may have.
Provide Order Details:
- When using the chat box, please have your order number and the details of the item(s) you wish to return ready.
- If your return is due to a damaged item, please be prepared to upload images of the damaged product and packaging as per our return policy.
Wait for Instructions:
- Our team will review your return request and provide you with the necessary instructions and a return label, if applicable.
- Please do not send any items back until you have received guidance from our team.
Prepare the Item for Return:
- Once you receive confirmation and instructions, prepare the item for return. Make sure the product is in its original condition, unopened, unused, and undamaged, along with the original receipt.
Attach the Return Label:
- If provided, attach the return label to the package. The cost of the return label will be deducted from your refund.
Send the Item Back:
- Ship the item back to us as per the instructions provided. Keep a record of your shipment for tracking purposes.

Refund Process

Refund Timing: After we receive your returned item, a refund will be processed within 14 days, minus shipping costs.
Refund Method: The refund will be issued to your original payment method.