Last updated: January 2, 2025
This Privacy Policy outlines how Perfume Headquarters ("we," "us," "our," or the "Site") collects, uses, and discloses your personal information when you access perfumeheadquarters.com, use our services, make a purchase, or otherwise interact with us (collectively, the "Services").
"You" and "your" refer to any individual who uses the Services, including customers, visitors, or other users whose information we collect under this Policy.
By accessing or using the Services, you acknowledge and consent to the practices described in this Privacy Policy. If you disagree, do not use the Services.
Changes to This Privacy Policy
We may update this Privacy Policy occasionally to reflect changes in our practices or for operational, legal, or regulatory reasons. Updates will be posted on the Site with the revised "Last updated" date and any other actions applicable law requires.
How We Collect and Use Your Personal Information
To provide the Services, we have collected personal information about you over the past 12 months from various sources, as detailed below. The types of information collected and how it is used depend on your interactions with us.
In addition to the specific uses outlined, we may use your information to communicate with you, improve the Services, comply with legal obligations, enforce applicable terms, and protect the Services, our rights, and the rights of others.
What Personal Information We Collect
The personal information we collect depends on how you interact with the Site and use the Services. "Personal information" refers to data that identifies, relates to, describes, or can be associated with you. The sections below outline the categories and types of personal information we collect.
Information We Collect Directly from You
Information you provide directly through the Services may include:
- Contact details: Name, address, phone number, and email.
- Order information: Name, billing and shipping addresses, payment confirmation, email, and phone number.
- Account credentials: Username, password, security questions, and related security information.
- Shopping activity: Items viewed, added to cart, saved to your account (e.g., loyalty points, reviews, referrals, gift cards), or purchased.
- Customer support data: Information you include in communications with us, such as messages submitted through the Services.
Certain features may require you to provide this information. Choosing not to may limit your ability to access or use those features.
Information We Collect about Your Usage
We may automatically collect information about your interaction with the Services (“Usage Data”) using cookies, pixels, and similar technologies (“Cookies”). Usage Data may include details about how you access and use the Site and your account, such as device type, browser, network connection, IP address, and other relevant activity data.
Information We Obtain from Third Parties
We may also receive information about you from third parties, including vendors and service providers acting on our behalf, such as:
- Site and service support providers, including platforms like Shopify.
- Payment processors, who collect payment information (e.g., bank account details, card data, billing address) to process transactions, fulfill orders, and deliver requested products or services under our contractual obligations.
- Analytics and advertising partners, who may automatically collect data through tracking technologies (e.g., pixels, web beacons, SDKs, third-party libraries, and cookies) when you visit the Site, engage with our emails or interact with our Services or ads.
All third-party information is processed in accordance with this Privacy Policy. See Third Party Websites and Links for more information.
How We Use Your Personal Information
- Providing Products and Services. We use your personal information to deliver the Services and fulfill our contractual obligations. This includes processing payments, fulfilling orders, sending account and transaction-related notifications, managing your account, arranging shipping, and handling returns or exchanges. We may also enhance your experience by enabling Shopify to match your account with other Shopify services you choose to use, in which case your information will be processed in accordance with Shopify’s Privacy Policy and Consumer Privacy Policy.
- Marketing and Advertising. We may use your personal information to send marketing communications via email, text, or postal mail and to display relevant advertisements. This includes tailoring the Services and marketing content on our Site and across other platforms.
- Security and Fraud Prevention. We use your personal information to detect, investigate, and address potential fraud, illegal activity, or security threats. If you register an account, you are responsible for maintaining the confidentiality of your credentials. If you suspect unauthorized access, contact us immediately.
- Communication and Service Improvement. We use your personal information to provide customer support, respond to inquiries, and improve the Services. This is necessary to fulfill our legitimate interests in maintaining effective operations and user relationships.
Cookies
Like many websites, we use cookies on our Site. For details about cookies used in connection with our Shopify-powered store, please see Shopify’s Cookie Policy (Shopify Cookie Policy - Shopify).
We use cookies to operate and enhance the Site and Services—this includes remembering your preferences, enabling certain features, running analytics, and understanding user interactions (in our legitimate interest to optimize performance). We may also allow third-party service providers to use cookies for tailoring services, content, and advertising on our Site and across other platforms.
Most browsers accept cookies by default, but you can modify your browser settings to block or remove them. Please note that doing so may negatively affect functionality or prevent access to certain features of the Services. Blocking cookies may also not entirely prevent information sharing with third parties, such as advertising partners.
Our Site supports the Global Privacy Control (GPC) signal, which allows you to opt out of certain data uses or disclosures. If detected, we treat the signal as a valid opt-out request for the associated browser or device and, where possible, apply it to any linked Shopify account. To learn more, visit globalprivacycontrol.org.
Other than GPC, we do not respond to "Do Not Track" signals from web browsers or devices.
How We Disclose Personal Information
In certain circumstances, we may disclose your personal information to third parties for contractual, legitimate business, or legal purposes in accordance with this Privacy Policy. These circumstances may include:
Service providers – Vendors who perform services on our behalf, such as IT management, payment processing, data analytics, customer support, cloud storage, fulfillment, and shipping.
Business and marketing partners – Third parties who assist in providing services or advertising. These partners handle your information under their own privacy policies.
At your direction or with your consent – For example, to fulfill product shipments or when using social media integrations.
Affiliates – Within our corporate group, for operational efficiency and business continuity.
Legal or transactional reasons – In connection with business transfers (e.g., merger, acquisition, bankruptcy), compliance with legal obligations (e.g., subpoenas, legal requests), enforcement of terms, or protection of rights.
In the past 12 months, we have disclosed the following categories of personal and sensitive personal information for the purposes listed in the sections How We Collect and Use Your Personal Information and How We Disclose Personal Information:
| Category | Categories of Recipients |
|---|---|
|
|
We do not use or disclose sensitive personal information without your consent or for the purposes of inferring characteristics about you.
We have “sold” and “shared” (as those terms are defined in applicable law) personal information over the preceding 12 months for the purpose of engaging in advertising and marketing activities, as follows.
| Category of Personal Information | Categories of Recipients |
|---|---|
| Identifiers (e.g., name, email address, phone number) | Business and marketing partners |
| Commercial information (e.g., products or services purchased) | Business and marketing partners |
| Usage Data | Business and marketing partners |
Third Party Websites and Links
Our Site may contain links to websites or platforms operated by third parties. We do not control and are not responsible for the privacy, security, or accuracy of information on these sites. You should review their privacy policies and terms before providing any information. Information shared on public or semi-public platforms, including third-party social media, may be visible to other users and used without restriction by us or others. The inclusion of such links does not imply our endorsement of the content, operators, or policies of those third parties unless explicitly stated.
Children's Data
The Services are not intended for use by children, and we do not knowingly collect personal information from individuals under 16. If you are a parent or guardian and believe your child has provided us with personal information, please contact us using the details below to request its deletion.
As of the effective date of this Privacy Policy, we do not have actual knowledge of selling or sharing personal information of individuals under the age of 16, as defined by applicable law.
Security and Retention of Your Information
While we implement reasonable safeguards, no security system is completely secure, and we cannot guarantee the absolute security of your information. Data transmitted to us may not be secure in transit; therefore, we advise against using unsecure channels to share sensitive or confidential information.
We retain personal information as long as necessary to maintain your account, provide the Services, comply with legal obligations, resolve disputes, or enforce applicable agreements and policies.
Your Rights
Depending on your location, you may have certain rights regarding your personal information. These rights are not absolute and may apply only in specific circumstances. We may decline requests as permitted by law.
- Right to Access / Know: Request access to the personal information we hold about you, including how it is used and shared.
- Right to Delete: Request deletion of your personal information.
- Right to Correct: Request correction of inaccurate personal information.
- Right to Data Portability: Request a copy of your data and, where applicable, its transfer to a third party.
- Restriction of Processing: Request that we stop or limit the processing of your information.
- Withdrawal of Consent: Withdraw consent, where we rely on it to process your data.
- Right to Appeal: Appeal our decision if we decline a request.
- Communication Preferences: Opt out of promotional emails anytime via the unsubscribe link. Note: You may still receive transactional or account-related messages.
You may exercise these rights via our Site or by contacting us using the details provided below.
We will not discriminate against you for exercising your rights. To verify your identity, we may request certain information (e.g., email address or account details). You may also authorize an agent to act on your behalf; in such cases, we require proof of authorization and may also verify your identity directly.
We will respond to requests within the timeframe required by applicable law.
Complaints
If you have concerns about how we process your personal information, please contact us using the details provided below. If you are not satisfied with our response, you may have the right to appeal our decision or file a complaint with your local data protection authority, depending on your jurisdiction.
International Users
Your personal information may be transferred to, stored in, and processed outside your country of residence, including by our staff, service providers, and partners.
If we transfer personal information from Europe, we rely on recognized legal mechanisms such as the European Commission’s Standard Contractual Clauses or equivalent UK-approved contracts, unless the destination country is deemed to provide an adequate level of protection.
Contact
If you have any questions about this Privacy Policy or our privacy practices, or if you wish to exercise your rights, please contact us at:
Email: info@perfumeheadquarters.com
Mailing Address: 2034 Woodmere Boulevard, Suite F, Harvey, LA 70058, USA