RETURN POLICY
Updated on December 30, 2024
RETURN PERIOD
- 30-Day Return: Returns are accepted within 30 days from the shipping date.
- Condition for Return: Products must be unopened, unused, and undamaged. The original receipt is required.
- Discretionary Approval: All returns and exchanges are subject to our discretion based on the condition of the product and compliance with this policy.
PACKAGING FOR RETURN
- Customer Responsibility: Customers are responsible for adequately packaging the product for return to prevent damage during transit.
- Packaging Guidelines: Use the original packaging if available and in good condition. If not, use a sturdy box with sufficient padding material like bubble wrap or foam. Ensure the product is securely sealed to avoid leaks during transit.
- Non-Responsibility Clause: We are not responsible for damage incurred during transit due to inadequate packaging by the customer.
SHIPPING LABELS
- Provided Labels: We will provide return shipping labels at the customer's expense. The cost of the label will be deducted from the refund amount.
- Proper Application: Ensure the label is properly affixed and legible to avoid issues during return transit.
- Recommendation: We recommend covering the entire label in clear tape to prevent it from getting wet or damaged, ensuring it remains legible.
- Important Note: If you are printing stick-on labels, be aware that covering the label with tape may cause the ink to disappear. Please use caution to ensure the label remains readable.
FINAL SALE & CLEARANCE ITEMS
- No Returns: All final sale and clearance items are non-returnable and non-refundable.
- Reason for Policy: These items are deeply discounted and therefore cannot be returned or refunded.
RETURN ABUSE PREVENTION
- Inspection of Returns: All returned products are thoroughly inspected upon receipt. If we determine that a returned item has been used or tampered with, the return will be denied, and no refund will be issued.
- Customer Responsibility: If a return is denied due to policy violations, the customer will be responsible for the shipping costs to have the product returned to them.
- Restriction on Future Purchases: Customers found engaging in activities that violate our return policy may be restricted from making future purchases.
DAMAGED MERCHANDISE PROCEDURE
- Inspect the Package: Check for visible damage and photograph all four sides of the package if damage is visible.
- Document the Unboxing: Record a video of the box being opened, if possible.
- Inspect the Product: Examine the product for visible damage and photograph any damage found.
- Immediate Reporting via Chat Box: Report the damage immediately using the chat box on our website at https://perfumeheadquarters.com. The chat box supports image uploads. Alternatively, call us at 1-866-963-0176.
- Provide Required Documentation: Upload images of the damaged package and product through the chat box. Include a clear photo of the packing slip next to the damaged product.
- Time Frame for Reporting: Report damaged merchandise within 5 days of delivery. Late reports may not be eligible for refund or exchange.
REFUND
- Refund Process: Refunds are processed within 14 days after receiving and inspecting your return.
- Refund Method: Refunds will be issued to the original payment method, minus shipping costs.
OPENED & PARTIALLY USED ITEMS
- No Refunds: Opened or partially used products are generally not eligible for refunds.
- Discretionary Approval: At our discretion, we may accept a return if the packaging is not torn or damaged and only a few sprays have been used. A 10% restocking fee will be deducted from the refund in such cases.
UNDELIVERED, UNCLAIMED, RETURNED & REFUSED PACKAGES
- Shipping Costs: Shipping costs are non-refundable, except in cases of an error on our part (e.g., shipping the wrong product).
HOW TO START A RETURN
- Initiate via Chat Box: To start a return, use the chat box on our website at https://perfumeheadquarters.com. Our team will guide you through the process.
- Request via Account: Alternatively, log in to your account on our website and request a return for eligible items directly from your order history.
RETURN SHIPPING ADDRESS
Returns Department
2034 Woodmere Blvd, Suite F
Harvey, LA 70058
NON-RESPONSIBILITY FOR RETURN SHIPPING
- Lost, Undelivered, or Damaged Returns: We are not responsible for lost, undelivered, or damaged returns. We recommend using a trackable shipping method and purchasing insurance for your return.
ADDITIONAL ASSISTANCE
For questions or further assistance, contact us at 1-866-963-0176 or use the chat feature on our website.
Thank you for shopping with Perfume Headquarters. Your satisfaction is our priority.